Privacy Policy

This policy is written for a global B2B engineering context and applies to personal information processed through establecorp.com and related project communications.

1. Who we are

The website and ESTABLE brand are operated by Miracles Technology Co., Limited, Room 803B, 8/F, West Coast International Building, 290-296 Un Chau Street, Cheung Sha Wan, Kowloon, Hong Kong SAR. Privacy questions can be sent to info@establecorp.com.

Where local law uses the terms “controller” or “business”, Miracles Technology Co., Limited is generally the entity that determines why and how website and inquiry information is used. The final contracting entity stated in a quotation, invoice or project agreement governs that commercial relationship.

2. Scope and information we collect

We collect information you choose to provide and limited technical information needed to operate and secure the website.

Contact detailsName, company, work email, country, telephone or messaging details you provide.

Project informationApplication, electrical and mechanical requirements, quantities, standards, delivery requirements, correspondence and order records.

FilesDrawings, specifications, nameplate photographs, failed-unit evidence and other files you choose to share for review.

Commercial recordsQuotations, samples, purchase orders, shipping, warranty, quality and payment-status records.

Technical and security dataIP address, browser and device type, requested pages, timestamps, error and abuse-prevention signals, where collected by the hosting or security provider.

Consent recordsYour cookie choices, version of the preference, time of update and browser storage required to remember them.

Some project fields may identify a machine, product design, customer or end installation. We treat inquiry files as confidential commercial information even where they do not contain personal data.

3. Why we use information and our legal bases

Depending on the context and applicable law, we use information to:

respond to inquiries and take steps requested before entering a contract;
review specifications, prepare quotations and coordinate engineering;
procure, inspect, document, ship and support ordered products;
manage quality, warranty, complaints, safety and traceability;
protect the website, forms and business from fraud, spam and abuse;
maintain business, tax, compliance and legal records;
improve the website and content where optional analytics consent has been given; and
send relevant commercial updates where permitted and provide an easy opt-out.

Our legal bases may include performance of a contract or pre-contract steps, compliance with legal obligations, our legitimate interests in operating a secure B2B engineering business, and consent where required for optional analytics, marketing or similar technologies. We balance legitimate interests against your rights and expectations.

5. Retention

Unsuccessful inquiryNormally reviewed for deletion within 24 months after the last meaningful contact, unless needed for a dispute, security investigation or legal obligation.

Quotation without orderNormally retained for up to 3 years to support revisions, follow-up and commercial records.

Order and quality recordsRetained for the duration of the relationship and for applicable warranty, tax, product-traceability, limitation and legal periods.

Security logsRetained for the shortest operational period needed to investigate abuse, outages and security events, subject to hosting-provider settings.

Cookie choiceStored in your browser until you change it, clear site data or the consent record expires.

Retention periods can be longer where required by law, contract, a legal claim, product safety or a documented business need. When information is no longer needed, it is deleted, anonymised or securely archived as appropriate.

6. Your privacy rights

Where applicable, you may request access, correction, deletion, restriction, portability or objection to certain processing; withdraw consent for future optional processing; and ask not to receive direct marketing. You may also complain to your local supervisory authority or the Office of the Privacy Commissioner for Personal Data in Hong Kong.

We may need to verify identity and may retain information necessary to comply with law or defend legal claims. Send requests to info@establecorp.com. We do not use inquiry data for solely automated decisions that produce legal or similarly significant effects.

7. Cookies and optional technologies

Optional analytics and marketing technologies are disabled until you choose them. Our consent interface treats accepting and rejecting optional technologies as equally available choices and lets you change your selection later. See the Cookie Policy for the current inventory and controls.

We recognise browser-based Global Privacy Control signals where applicable and treat them as a request to keep optional analytics and marketing disabled.

8. Security

We use access controls, transport encryption, minimisation, project-scoped sharing and supplier confidentiality measures appropriate to the information. No internet transmission or storage system is completely secure, so you should avoid sending unnecessary identity, financial or regulated data with an engineering file.

9. Children and changes

The website is intended for business and engineering users, not children. We may update this policy to reflect legal, technical or operational changes. The effective date at the top will change and material updates may be highlighted on the website.

10. Contact

Privacy questions, rights requests and objections can be sent to info@establecorp.com. Include “Privacy request” in the subject line and enough detail for us to identify the relevant inquiry without sending unnecessary sensitive information.